Privacy Policy

1. Introduction
At Yean Mermaid House, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

2. Information We Collect
We may collect the following information:
A. Personal Information Provided by you during checkout or account creation:

  • Name
  • Email address
  • Phone number (optional)
  • Shipping and billing address

B. Payment Information
Handled securely by third-party payment processors such as PayPal. We do NOT store your credit card or banking details.

C. Technical Information
Automatically collected by our website system:

  • IP address
  • Browser type & device info
  • Pages visited
  • Cookies (to improve your browsing experience)

3. How We Use Your Information
We use your information to:

  • Process and ship your orders
  • Contact you about your order status
  • Respond to your messages or customer support requests
  • Improve our website and customer experience
  • Prevent fraud or misuse

We do not sell or rent your information to any third party.

4. Sharing Your Information
We only share your information with trusted partners necessary to run our business:

  • Payment processors (PayPal, Paynow, etc.)
  • Shipping carriers (PosLaju, DHL, J&T, etc.)
  • Website and analytics services (for site performance)

These partners use your information only for completing your order and are not allowed to use it for other purposes.

5. Cookies & Tracking
Our website uses cookies to:

  • Remember your preferences
  • Improve your browsing experience
  • Analyze website performance

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Protection & Security
We take reasonable measures to protect your information, including:

  • Secure payment processing
  • Encrypted connections (SSL)
  • Limited access to personal data

However, no method is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights
Depending on your location, you may have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent for marketing messages

To make any request, contact us at: shop@yeanmermaidhouse.com

8. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect information from minors.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us
If you have any questions about our Privacy Policy, you can reach us here: shop@yeanmermaidhouse.com